QSENSE - Digital Queue Management System

Manage Queues better with QSENSE...

QSENSE is a Cloud based electronic queuing system. QSENSE helps campuses manage the queues better at admission centers, examination halls, waiting areas etc.

QSENSE at a glance

Easy to manage

QSENSE is easy to manage & configure from web, mobile or tablet. Why so? Because it is based on cloud.

Centralised Dashboard

Manage the work load using a centralised Dashboard and take informed decisions. The system managers can manage multiple branches and locations at once.

Visibility & Transparency

Give your patrons a better visibility and showcase your transparency. Patrons get to know their queue status just by looking at a display unit, no need to ask over and again.

Configurations

The system can be configured for single queuing system or complex processes. System can have one or multiple branches and locations.

Why do Campuses need a good Queue Manager Software & Hardware Systems...

A student usually wastes a good deal of time standing in a queue to access various services. This is a common scenario in admission centers, fee payment desks, in-campus clinics, education centers etc. During this time the patron is frustrated and is unable to do anything. All he/she can do is to stare impatiently at the back of the person’s head in front of him/her in the queue. The problem multiples when the person standing in the queue is not able to wait in the queues.

QSENSE presents a solution to this problem with the patron just having to make an entry in Patron Entry Display unit and generate a token. Post that the patron waits in the waiting area. Once his token is displayed on the main branch display screen the patron proceeds to the desk assigned. This ensures that patron does not feel frustrated while waiting (usually standing) in the queue. If the wait time is expected to be longer then the patron may take care of other tasks.

QSENSE bring order to your queues by giving the patron peace of mind knowing that they shall be served in a timely manner and in a predefined order. QSENSE also brings more productivity in service agents as they need not be concerned about the crowds. They need to service one person at a time.

QSENSE has plenty of great features to greatly ease the process of queue management in most complex systems. Further more, check how QSENSE has much more advantages as compared to any other solution in the market.

QSENSE also brings the best of hardware items for smoothing of the queues. Know more about our devices , how we can solve most of the hardware problems in queue management systems.

QSENSE System Features:

Power of Cloud

Being on sustained cloud ensures that QSENSE is available anywhere, anytime and on any platform

Multiple Options

You can create multiple campaigns, processes & workflows... at a click of a button

Intelligent Displays

It is not just about placing a big TV in the hall, it is much more. Its how we display the workflow

Real time Dashboards

The administrator of QSENSE has got real time Dashboards to check how the queues are shaping up

Live Alerts

With live alerts using SMS or Push notification in the web app, the patron is kept in loop about the timelines

Transparent Pricing

QSENSE pricing is simple, there are no hidden costs

Power of Digital Signage

How about running short ads while the patron is waiting, QSENSE has an inbuilt support for that

Pre-Registration

QSENSE supports add on modules in which the customer can pre-register their visits to your location

Feeds your back

Using the add on modules you can get real time patron feedbacks through agent display units or through the mobile app

Advantages of QSENSE Queue Management Software & Hardware systems in comparision to other systems

Usual queue or token management systems work offline and within that particular process of the business establishment. These usually use seven segment displays to show the queue processing. There is a single token dispensing station without much focus on the services or the complexity of the processes. QSENSE changes all that. Because it is all in one system with modern design, cloud based and backed by versatile hardware system.

  • Power of Cloud: Most of the queuing systems work on an offline basis and so are difficult to manage. If you have to make any change then you need to visit the device onsite. QSENSE is based on cloud and so you are able to manage it from a centralised location.
  • One system - Multiple Applications: Multiple campaigns, multiple processes, multiple desks, multiple agents. QSENSE can be configured for single service model or multi service models. The queues can be linear or hybrid. So basically QSENSE is a single system required for any kind of a customer flow.
  • Better reporting for Queuing system: QSENSE works on a centralised basis and so the reporting can have multiple aspects. The system can inform both the service provider and the customer about tentative timeilnes so as to keep the expectations aligned.
  • Patron information management: QSENSE also keeps historical data so that the patron can be served better. In hybrid processes service providers / agents have the option to put comments to a particular token so that the next serving agent can make a more informed decision.
  • Patron appointments & flow forecasting: QSENSE allows registation of appointments and generation of tokens remotely. This can helps both businesses and patron immensely. Business will know who is coming to what location and so can plan better. Patron shall be able to pre-book its visit and shall get real time timings.
  • Better hardware optimization: Since QSENSE is connected to cloud, it is positioned uniquely to get the best of the hardware systems because it's devices work in real time and can be monitored from a centralised location.

QSENSE - Devices

QSENSE is supported by continuum devices for various applications. The devices can be customised as per the customer requirement. Contact us to know more about the customisations and the standard devices available.

queue-Customer-Token-Entry

Patron Entry Token Unit

Patron Entry Display Unit is used for initial entry of the patron information and selection of the services required. It can be single or multiple units placed at the entrance of the area. QSENSE supports two versions of Patron Entry Display Unit:

- android based

- iOS based

queue-Branch-Ticket-Status

Patron Queue Display Unit

Main Patron Queue Entry Display Unit is used showing the live ticket queue status in a bigger display unit. It can be single or multiple units placed at the strategic locations or waiting areas. QSENSE supports two versions of Patron Status Display Unit:

- android based

- thin client based

queue-Service-Agent-Display

Agent Display Unit

QSENSE supports an optional Agent Display Unit which can be placed at agents desk to showcase the customer information and also solicit feedback from the patron. QSENSE supports two versions of Patron Entry Display Unit:

- android based

- iOS based

Display-Mounts

Display Mounts

QSENSE supports display mounts & frames for all the display units. Display mounts & frames are supported in three versions:

- Table tops

- Wall Mounted

- Floot Mounted

Sounds exciting?

Have a thought or need a solution? We will be delighted to hear from you...

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